Sterkinekor.com truly believes in keeping your confidential information just that... confidential! Any details you post to our site serves only to serve YOU better. The more we know about what you like, where you live and who you are the more we can enhance your movie experience. We have absolutely no interest in selling the information. Sterkinekor.com hereby makes a solid, and lawfully binding promise that your payment details remain YOUR property. We take certain details on payment of tickets only to enable a secure transaction via your banking institution. We have employed the very latest security and encryption technology to protect you and your credit card.
Your personal information will remain confidential.
1.1 Please read these terms of use carefully. By using the website www.sterkinekor.com (referred to as the ‘Site’ in these terms and conditions) you agree to the terms and conditions below. Please note the words in the column on the right are plain English summaries of the terms and conditions and do not override the actual terms and conditions.
Please read the small print carefully.
1.1.1 You acknowledge and understand that by accessing and using the Site and/or any of the services offered on the Site (including the purchasing of any ticket), you agree to and are bound by these terms and conditions.
Every time that you do anything on our site, you are bound by our T’s and C’s.
1.1.2 These terms and conditions constitute a binding agreement between Ster-Kinekor Theatres Proprietary Limited (‘Ster-Kinekor’) and you, the user.
These T’s and C’s are binding.
1.1.3 We may amend these terms and conditions from time to time. Your use of the Site and any of the services offered on the Site, including without limitation our ticketing services, will be subject to the most current version of these terms and conditions posted on the Site at the time of such use.
We like to keep our T’s and C’s current. Wouldn’t you?
1.1.4 You agree to use the Site in accordance with all applicable laws and only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of or enjoyment of the Site by any third party. Furthermore, you agree not to use the Site in a manner that would bring Ster-Kinekor, our business and/or any of our affiliates into disrepute.
Please follow the rules of the website, just like everyone else.
2.1 The content on our Site (‘Content’), the arrangement thereof and the Site’s look and feel is protected by copyright and other laws.
You are hereby granted permission to access the Site solely for viewing and browsing Content and/or ordering products or services. This permission terminates automatically if you breach any of these terms and conditions.
Any use of Content otherwise than that permitted above, including, but not limited to uploading, downloading, modification, publication, transmission, participation in the transfer or sale of, copying, reproduction, republishing, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), or in any other way exploiting any of the Content, in whole or in part, or downloading and using software may not be made without Ster-Kinekor's prior express written consent.
By posting content on the Site, you are giving Ster-Kinekor the right to display such content on the Site as part of its Content and to use such Content for promotional and marketing purposes.
Please do not copy, distribute, upload or download our content. Enjoy the content on our site for your personal enjoyment, then sign out and head to the movies.
There are a number of proprietary logos, service marks, trademarks, slogans and product designations found on the Site. By making them available on the Site, Ster-Kinekor is not granting you a licence to use them in any fashion.
We like our partners’ (and our) logos, trademarks and slogans. Please leave them as is.
All personal information obtained by Ster-Kinekor through your use of this website is protected as set out in our Privacy Policy.
5.1 To register with us you may be required to choose a username and a password. You are responsible for keeping your username and password secret. You may be required to enter your username and password every time you want to use the services on the Site. Ster-Kinekor will not be held liable for any loss or damage suffered or liability incurred arising from your failure to keep your account details (such as usernames, passwords and access codes) secure or from you permitting anyone else to use your account with us and you indemnify Ster-Kinekor and hold us harmless in this regard. You accept that you will be personally liable for all transactions concluded on your account.
Please set up a username and password, keep those details safe, and use them every time you sign in to our site.
6.1 No person, business or web site may link to any page on this site without the prior written permission of Ster-Kinekor.
Please do not link our website to any other webpage without letting us know first.
6.2 This Site may provide links to other third-party sites or resources. Ster-Kinekor makes no representations whatsoever about any other website which you may access through the Site. Because Ster-Kinekor has no control over such sites and resources, you acknowledge and agree that Ster-Kinekor is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, services or other materials on or available from such sites or resources. Ster-Kinekor makes no representation or warranty as to any third party content, products or services, and you agree that Ster-Kinekor shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.
You might visit other websites via our website. We cannot vouch for them.
7.1 Internet transmissions are never completely private or secure. Any message or information you send to the Site may be intercepted by others unless such message or information is encrypted. Sending a message to Ster-Kinekor does not cause Ster-Kinekor to have a special responsibility to you.
As with all interactions over the Internet, any message or information that you send to us might be intercepted – unless the information is encrypted.
8.1 Ster-Kinekor does not warrant or make any representations regarding the availability, use, timeliness, security, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the Site and its Contents.
We cannot vouch for the accuracy or reliability of our Site.
Ster-Kinekor will not be liable for any damages of any kind arising out of or relating to the use or the inability to use the Site, its Content and/or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer viruses, line failure, removal of Content and all other direct, indirect, special, incidental or consequential damages even if Ster-Kinekor has been advised of the possibility of such damages.
Tech-wise, we will not be held responsible for damage of any kind, after you have visited the Site.
You agree to indemnify and hold harmless Ster-Kinekor, its directors, officers, shareholders, parents, subsidiaries, affiliates, agents, and licensors, from and against all losses, expenses, damages and costs, including attorneys' fees resulting from any violation by you of these terms and conditions.
You will be responsible if you violate these T’s and C’s and cause us damage.
The address for service for all purposes relating to these terms and conditions including the giving of any notice and the serving of any process is Ster-Kinekor Theatres, Ster-Kinekor Office Park, 185 Katherine Street, Eastgate Ext 4.
12.1 Ster-Kinekor may modify, suspend, withdraw and/or discontinue the Content, in whole or in part, at any time without notice.
We may change or delete the Content on our Site at any time.
12.2 These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
12.3 You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with the services referred to herein, or the terms or any matter related to or in connection therewith.
There are no other agreements between us other than these T’s and C’s.
12.4 These terms and conditions of use together with the applicable terms of the conditions of sale (if applicable) constitute the entire agreement between you and Ster-Kinekor and supersede any previous agreements, negotiations, representations, arrangements, undertaking or proposals whether written or oral concerning the subject matter hereof.
12.5 Ster-Kinekor's failure to enforce any provision of this agreement will not be construed as a waiver of any provision or right. In the event that a portion of this agreement is held unenforceable or invalid by any competent authority, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in force and effect to the fullest extent permitted by the law.
If a section of our T’s and C’s are invalid, the rest of the document is still valid.
12.6 Ster-Kinekor will have the right to cede, delegate, transfer and/or assign its rights, obligations and duties hereunder to any person and/or entity, and you hereby consent to such cession, delegation, assignment and/or transfer. You do not have such rights unless Ster-Kinekor has given its prior written consent.
We might transfer this agreement to someone else.
12.7 Ster-Kinekor will be excused any failure to perform or delay in performance of any or all of our obligations hereunder as a result of an event of force majeure, including without limitation acts of God (including flood, fire, earthquake or other similar events), riots, war, strikes, lock-outs or other industrial disputes, epidemics, failure of telecommunications systems, failure of the world wide web, any outages of the internet or connection or communications thereto, governmental restraints and act(s) of legislature or any other cause outside our reasonable control.
If the Internet has an epic fail or if there is a divine intervention, our communications might be slightly delayed. We apologise in advance.
Every effort is made to provide accurate and complete information. However, given the substantial amounts of information for our communications at the time of dissemination, often uploaded within short deadlines, we cannot guarantee that there will be no errors. We, therefore, accept no responsibility for any loss or damage which may arise from reliance on information contained in any communication sent. Neither Ster-Kinekor nor its employees and contractors make any warranty with respect to the accuracy of any information expressed or implied in any communication. The information in any communication (which includes any files transmitted with it) from Ster-Kinekor to you is confidential and may be legally privileged. It is intended solely for you. Access to this communication by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. The contents of an attachment to any communication from us may contain software viruses which could damage your own computer system. While Ster-Kinekor has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. You should carry out your own virus checks before opening any attachment. Copyright in any electronic messages sent by Ster-Kinekor to you and any document created by us will be and remain vested in us and will not be transferred to you. We assert the right to be identified as the author of and to object to any misuses of the contents of this communication or such documents.
We try our best to always give you accurate, complete info. But deadlines are tight, and information is vast… so we apologise in advance if we make any mistakes. Please also make sure that you have updated virus protection software.
We at Ster-Kinekor make it our business to entertain and inform you. However, shouldyou not wish to receive any of our communications, you can unsubscribe from this info-mailer by editing your profile
1. General
1.1 These terms and conditions are an agreement between you and Ster-Kinekor Theatres Proprietary Limited ("Ster-Kinekor") ’. Each ticket purchased from us is subject to our latest terms and conditions as well as any additional terms and rules applicable to the relevant movie and/or event. The latest version of the terms and conditions are available on our websites www.sterkinekor.com and www.sterkinekor.mobi (‘our Website’). In these terms and conditions reference to one gender is a reference to all genders
Each ticket you buy from us has certain T’s and C’s attached to it.
1.1.1 Without prejudice to any other rights or remedies in law, Ster-Kinekor may cancel any one or more tickets forthwith if the purchaser breaches any of these terms and conditions and we may refuse to accept any further bookings from such purchaser.
If you breach any of our T’s and C’s, we might cancel your movie ticket and refuse to take further bookings from you.
1.2 Booking/ Purchasing procedure
1.2.1 Tickets may be booked:
1.2.1.1 via our Website by completing the online booking form, submitting your payment details as stipulated;
1.2.1.2 via the Customer Care call centre on 0861 MOVIES (668437). A booking fee is applicable for all tickets booked through the call centre.
1.2.1.3 at any one of Ster-Kinekor's cinemas.
There are various ways to buy tickets from us. Book online, call Customer Care on 0861 (MOVIES) 68437 or at any Ster-Kinekor cinema.
1.2.2 It is the purchaser's duty to ensure that all booking information is correct and all payment information is correct. If booking information is incorrect, Ster-Kinekor is not obliged to rectify any errors.
Please check that all the info on your ticket is correct.
1.2.3 A booking request will constitute an offer to purchase a ticket on these terms and conditions. Such offer is open for acceptance by Ster-Kinekor (and/or the event organisers). It is your responsibility to review these terms and conditions as well as any additional terms and rules applicable to the relevant movie and/or event before making a booking. Ster-Kinekor reserves the right not to accept or process your booking request and we will notify you if this is the case.
We have the right not to process or accept your booking request – but we will notify you about this.
1.2.4 Following receipt of a booking request, Ster-Kinekor will send a confirmation notice via email confirming acceptance or rejection of the booking request containing the relevant booking number. Please note that whilst every effort is made to send a confirmation notice for every valid booking request Ster-Kinekor receives, we cannot guarantee that such confirmation notice will be received, nor that, if it is received, that it will be legible and uncorrupted. A failure to receive such confirmation notice will not affect the validity of the agreement concluded between us (or the event organisers) in respect of a booking.
If you do not receive a relevant booking number from us, it should still be fine, but maybe get in touch with us just to double check by calling Customer Care on 0861 (MOVIES) 668437.
1.2.5 It is the purchaser’s duty to confirm with Customer Care on 0861 (MOVIES) 668437 whether or not a booking request has been received and processed if a confirmation notice is not received after submitting payment information, or if the purchaser experiences an error message or service interruption after submitting payment information. Ster-Kinekor will not be liable for any losses a purchaser may incur if the purchaser assumes that a booking was or was not processed because of a failure to receive a confirmation notice.
If you do not receive a confirmation notice – or if you receive an error message – after you have paid for your tickets, please let us know.
1.2.6 The information submitted with a booking request will be processed as provided. If an error has been made or information needs to be changed, the purchaser should immediately contact our Customer Care on 0861 (MOVIES) 668437.
If the booking info that you have given us is incorrect, please call Customer Care on 0861 (MOVIES) 668437.
1.3 Pricing of tickets and information about movies and/or events
1.3.1 The details of the movies and/or events (including the venues and seating arrangements) for which tickets are offered are contained on our Website and other media. The supply of tickets offered depends upon the availability thereof. Unless otherwise stated, all prices displayed are in South African Rand. Ster-Kinekor may without prior notice change the price, cancel or postpone shows, discontinue the availability of movies and/or change the venues, seating arrangements and/or events for which tickets are made available. Special promotions may be subject to certain additional terms and conditions.
We may change anything (such as prices or seating). Also, any promotions might have additional T’s and C’s.
1.3.2 Although every effort is made to ensure that the venues, seating arrangements and events are displayed and described completely and accurately, Ster-Kinekor does not warrant same and disclaims, to the maximum extent permitted by law, any liability arising from any omissions and inaccuracies pertaining to such display and description. In particular, we disclaim any and all warranties as to the occurrence, suitability or quality of the seating arrangements, performances, venues or events and will not be liable for any claims arising in respect thereof, even if Ster-Kinekor has acted in a negligent or grossly negligent manner.
We try our best to ensure that all info about our venues is correct. Forgive us if it is not.
1.3.3 All ticket prices will be exclusive of delivery fees which will be separately charged to you in accordance with the specified rates.
Any delivery fees will be charged separately.
1.3.4 All ticket prices will be inclusive of VAT.
1.4 Payment
1.4.1 You will be required to provide the necessary payment details (such as credit card details) and to authorise payment of the amounts payable for the tickets ordered when submitting your booking request. Such authorisation will allow Ster-Kinekor to obtain payment at any time after confirmation of your booking.
Please provide us with your payment details when you are buying tickets.
1.4.2 If Ster-Kinekor is unable to duly effect such payment for any reason your booking may be cancelled and your tickets may be resold to another customer without further notice.
If we cannot confirm payment on our side, your tickets might be cancelled.
1.4.3 If the price you paid for a ticket is incorrect for whatever reason, Ster-Kinekor will have the right to cancel that ticket (or the order for that ticket) and refund to you the full amount that you paid in respect of the ticket. Ster-Kinekor may similarly cancel any ticket that you were sold that we were not entitled to sell at the time you purchased, and refund to you the full amount that you paid in respect of the ticket.
If the ticket price that you paid is incorrect for any reason, we will refund you.
1.5 Refunds, cancellations or exchanges
Any requests for refunds must be directed to Customer Care on 0861 (MOVIES) 668437. All such requests will be considered on a case-by-case basis at Ster-Kinekor’s discretion.
We deal with requests for refunds on a case-by-case basis.
1.6 Collection of tickets
Purchasers purchasing tickets online or via Customer Care will receive their tickets on their mobile phones. The tickets should be printed out and presented at the cinema. If you have purchased your tickets and snacks online (using the website), look out for the dedicated Online Collections counter in cinema. You may collect your snacks, accessories (e.g. 3D glasses) and tickets there.
If you have booked online or on the phone, you can present your W number at the cinema or print out your tickets just to be on the safe side.
1.7 Age and age restriction
1.7.1 It is the purchaser’s responsibility to be aware of and to adhere to age restrictions that are applied to films and/or events.
Please be a good person and adhere to the age restrictions of movies.
1.7.2 If a person having a valid ticket cannot provide photo identification proof that he meets the age restriction requirements attached to the film or event, he will not be allowed access to the cinema or the event venue and no ticket refunds or readmission tickets will be granted.
If you are found to be under the age restriction, you will not be allowed into the cinema – and you will not get a refund on your ticket.
1.7.3 When submitting a booking request a purchaser warrants and represents that he is over the age of 18 and that he is authorised to make payment in the stipulated manner.
If you are paying for tickets, you need to be over the age of 18.
1.8 Stolen, lost or destroyed tickets
Upon receipt of the tickets, all risk for loss and damage to the tickets shall pass to the purchaser. Tickets that have been stolen, lost or destroyed will not be refunded or replaced for any reason whatsoever.
If your ticket is lost, stolen or destroyed, we will not refund you. Sorry.
1.9 Cancelled and rescheduled films and events
Occasionally, films and/or events may be cancelled or rescheduled by Ster-Kinekor and/or the event organiser. In such case, please call Customer Care on 0861 (MOVIES) 668437 (for Ster-Kinekor queries) or the relevant event organiser to request a refund or exchange. All such requests will be considered on a case-by-case basis at Ster-Kinekor’s (or the event organiser’s) discretion.
If a show is cancelled or rescheduled, we may refund you or exchange your tickets.
1.10 Right of admission
1.10.1 Ster-Kinekor and/or the event organisers reserve all rights in terms of admission to cinemas or event venues.
We have a right to admit who we want to into our cinemas.
1.11 Security
1.11.1 Ster-Kinekor will endeavour to ensure that necessary safety measures are in place to protect the sensitive payment information (such as your credit card details) which you provide to us.
We have safety measures in place when you make a payment.
1.11.2 Ster-Kinekor, however, does not guarantee the absolute security of any information you transmit to us or that is transmitted to you and disclaims any liability arising in connection with any unauthorised disclosure of such information.
If your info is disclosed for some reason, we apologise, but cannot be held responsible for that.
1.12 Warranties
1.12.1 Unless the contrary is stipulated in writing, all tickets are provided without warranty of any kind. Without limiting the aforesaid, Ster-Kinekor and the event organisers do not give any warranties or make any representations regarding the occurrence, timing, suitability, quality or performance of any film or event to which your ticket(s) may relate, or in respect of the venue, admission to such venue or the seating arrangements for such venue.
When it comes to our tickets, we do not give any warranties. Sorry.
1.12.2 By purchasing a ticket from us, you agree to these terms and conditions on behalf of yourself and any person accompanying you. You assume all risks incidental to the film or event for which a ticket is issued, whether before, during or after the show or performance. You agree that we will not be liable for any loss or damage you or anyone accompanying you may incur in the course of attending a film or an event and that you will indemnify us against any claims arising in connection therewith.
We are not responsible for any loss or damage that may occur when you are watching a movie at one of our cinemas.
1.12.3 Ster-Kinekor’s aggregate liability for all claims from any attendee at any of our cinemas is limited to the price paid for the relevant attendee(s) ticket(s), irrespective of the cause of action (whether in contract, statute or delict, including for gross negligence), save to the extent that such liability cannot be excluded by law.
We are not liable for any claims when you pay us.
1.13 These terms and conditions shall override any contrary terms or conditions incorporated by you in your order and any such conflicting terms or conditions will not form part of any agreement concluded between us in respect of the goods and/or services ordered.
These T’s and C’s have the final say.
1.14 If any problems arise in respect of your ticket please call Customer Care on 0861 (MOVIES) 668437.
2. Booking tickets
2.1.1 Each ticket purchased from us is intended to be a revocable right to attend the movie and/or event at the stipulated cinema at the designated time to which the ticket pertains only and will not enable a holder to attend any other movie and/or event.
The info on your ticket contains the name of the movie that you will see. Please do not try to see a different movie instead.
2.1.2 It is the purchaser's responsibility to enter their SKT Club details before completion of the transaction to purchase tickets. This includes, but is not restricted to, benefits offered to members of the Edgars and Vitality rewards programmes. Ster-Kinekor shall not be held liable for rewards with any online transactions where you have entered incorrect details.
Please enter the correct SKT Club details when you are booking.
3. Booking tickets for events offered by third parties
3.1 In this instance Ster-Kinekor merely acts as an agent for the providers, promoters and organisers of events ("event organisers"). Ster-Kinekor sells tickets to you and collects payment from you on behalf of such event organisers. You are buying each ticket from the relevant event organiser and not from Ster-Kinekor. You are therefore contracting with the event organiser and your rights and obligations in relation to the relevant event organiser enforceable against and by such event organiser and not Ster-Kinekor. These terms and conditions are however, enforceable against you and by you. Event organisers may refuse admission to events, alter the program or seating arrangements for events, or even postpone or cancel events in certain circumstances. Ster-Kinekor cannot accept any liability should any of the aforementioned occur. You can, however, call Customer Care on 0861 (MOVIES) 668437 to enquire about any relevant refund or exchange procedures that may apply in these instances.
We are an agent for event organisers and we sell and collect money from you on behalf of these event organisers. If you have a problem you need to take it up with the event organiser, not Ster-Kinekor
3.2 Ster-Kinekor does not determine or control ticket prices or seating availability sold by third-party agents. There may be many agents selling the Tickets referring to the same seating inventory. Tickets for popular events may, therefore, sell out quickly
We do not control the pricing of tickets sold by other companies other than ourselves. The price is the price.
3.3 Ster-Kinekor may, in its discretion, limit the purchase of tickets to a specified number.
We might put a limit on how many tickets you can buy – just to make it fair for everyone else.
4. Terms and conditions for D - Box Motion seats
4.1 By using the D-Box Motion seats, you are agreeing to the terms of use stipulated below:
The D-Box Motion seats may be harmful to:
The D-Box Motion seats might be harmful to some people, such as the elderly, pregnant women and people with certain medical conditions.
4.2 Users with any of the conditions above are required to consult their physicians before using the D-Box Motion seats.
If you have any of the specified medical conditions on the list above, you need to consult your doctor first.
4.3 Use of the D-Box Motion seats is not recommended for children under 10 years of age without parental supervision. Minimum weight must be at least 20 kgs. Use of the seat by any persons under 20kg may not activate the motion system.
Kids need to be at least 20kg for the D-Box Motion seats to work.
4.4 Use of hot liquids in the vicinity of the D-Box Motion seats must be avoided at all times to prevent spillage which could cause serious injuries to the user or others.
No hot liquids are allowed close to the D-Box Motion seats.
4.5 Ster-Kinekor and D-Box Technologies Inc are not liable for any damages of any kind arising from the use of the D-BOX Motion seats. D-Box Technologies may accept the benefit of this repudiation of liability at any time.
We are not responsible for any damages that occur during the use of the D-Box Motion seats.
