Privacy Policy

Ster-Kinekor Theatres Proprietary Limited ("Ster-Kinekor") is sensitive to your privacy interests and believes that the protection of those interests is a significant responsibility. This Privacy Policy explains how we will handle the personal information you provide to us.

More Simply Put

Please take a moment to read about how we handle the personal information that you give to us.

What is personal information?

In order to provide you with the services offered by Ster-Kinekor, you may be required by Ster-Kinekor to provide us with personal information. Personal information is information, which identifies you as an individual, including but not limited to, your name, contact details, opinions, IP address, identity number etc. The failure by you to consent to the processing of your personal information shall result in Ster-Kinekor being unable to render some of its services to you or achieving the purpose for which the personal information is processed, such as being unable to sign you up to be an SK Club member.

More Simply Put

Personal information contains important details about YOU, such as your ID number and contact details.

How we obtain information about you

There are three ways we collect your personal information:

  • from the information you provide to us online, on our mobi App and by email;
  • from the information you give to us physically in our cinemas; and
  • when you interact with a promotional activity, for example on social media.

What we do with your information

The information which you provide us will be processed purely for the purposes provided to you at the point of collection or set out in this Privacy Policy. As an example, we may use your personal information to contact you regarding career-related matters if you have provided us with your detail on our careers portal. We ensure all our employees are aware of their responsibilities to protect the privacy of your personal information and we have internal privacy policies and controls in place to safeguard your personal information.

More Simply Put

We only use your personal information for certain purposes.

You also specifically authorise us to transfer your information to other Ster-Kinekor companies for the following purposes: (a) for business development; (b) market research; and (c) to provide you with details of promotions, products, offers and services.

More Simply Put

We may sometimes transfer your info to other companies within the Ster-Kinekor group.

We may need to transfer your information to our third party partners in order to ensure you receive the services you have signed up for.

Should you have selected the option of receiving direct marketing communication:

  • each time we send you marketing information by e-mail or SMS text messaging, we will provide an opportunity for you to unsubscribe from receiving further information from us; and
  • you may receive customised advertising from us on digital and social media platforms. 

More Simply Put

You can unsubscribe from our marketing messages at any time.

Information which you are not aware we collect

We do use Cookies. Please click here for our Cookie policy.

How we protect the information we process

We have implemented privacy and security controls for the purpose of protecting your personal information.

How long we keep your information

If the Electronic Communication and Transaction Act No.25 of 2005 (ECTA) applies we are required to retain information sent to us electronically for as long as it is being used and at least one year thereafter.

If ECTA does not apply we will not keep your personal information any longer than is necessary for achieving the purpose for which the information was collected, unless: (a) required by law, (b) for lawful purposes; (c) required by contract; (d) with your consent; or (e) for historical, statistical or research purposes provided appropriate safeguards against the records being used for any other purposes have been established.

The accuracy of your information

Please will you ensure that your personal information is accurate and kept up to date. We will provide you with access to your personal information so that you may view, update or correct your information (see below under heading "Access Rights"). To protect your privacy, we will also take steps to verify your identity before granting you access to your personal information. 

More Simply Put

You will have to verify your identity before we grant you access to your personal information – and you can update your details at any time.

Objection to processing of personal information

You may object to the processing of your personal information at any time in the manner prescribed in the Protection of Personal Information Act 2013.

Changes to this Privacy Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Policy at any time and we will notify you of any changes using the contact details you have provided us or through a publication on our site. 

More Simply Put

We might add or remove sections from our Privacy Policy – but we will always let you know first.

Access rights and queries

You have a right to access the personal data we hold about you. If you wish to obtain a copy of the personal information we retain about you or you have any questions or wish to update your details please contact us on info@sterkinekor.com or call Ticketline on 0861 668437 for further assistance.

To delete your personal information yourself please follow this process: Log into your loyalty profile 

https://www.sterkinekor.com/user/login, click on edit profile and then delete the account.

More Simply Put

If you would like a copy of the personal info that we have on record for you or wish to delete your details please contact us.

Lodging a complaint to the Information Regulator

Should you be unhappy with regards to the processing of your personal information, you have the right to lodge a complaint to the Information Regulator, the contact details of whom are as follows:

Address: SALU Building, 316 Thabo Sehume Street, Pretoria

Tel: 012 406 4818

Fax: 086 500 3351

Email: inforeg@justice.gov.za

Which laws apply

This Privacy Policy will be governed by the laws of South Africa. You consent to the jurisdiction of the South African courts for any dispute which may arise out of this Privacy Policy.

More Simply Put

Our Privacy Policy follows the laws of South Africa. We are legit like that.

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